When you arrive at the library, you will find clearly marked coloured tape and social distance markers, to assist you in placing yourself safely between and among any other customers who may be present. We encourage everyone to help keep us all safe and use the recommended 6ft. distance between you, library staff, and any other customers waiting for their items. If you see others in the process of picking up their order, please wait on one of the 6’ Physical Distancing markers until it is safe to proceed forward. We will be limiting the number of appointments available per half-hour period.
On arrival, please call our ‘pick-up’ line at 604-349-1536 to let us know you have arrived and are waiting in line. We will then provide further instructions to verify your identity, and let you know when to move forward to pick-up your items.
Signage will guide you to the window where you can show any requested identification. Only one person is permitted in the designated pick-up area at a time.
Your order will be placed on a table just inside the library entrance. When staff are back behind the library doors, we will indicate when it is safe to approach and collect your materials. Please do not enter the pick-up area until staff are back behind doors. If you are picking up multiple orders, we ask that you only send one person.