GET A LIBRARY CARD

A NWPL card is completely free and is your ticket to entertainment resources, digital media, learning materials and so much more – both online and offline. Your library is a community hub for all members of our community, young and old.

If you can’t get to the library, the Library can come to you!

NWPL also offers accessible services for seniors and library users with mobility challenges and/or print disabilities who live in the City of New Westminster.

GETTING A CARD & CARDHOLDER FAQ

WHAT YOU NEED TO GET YOUR NWPL CARD:
  • Each member of a family aged 13 or over must come in and sign up for their own Library card. Children aged 0-12 may have their own cards, but they must be signed by a parent or guardian.
  • You will need to show ID  to receive a library card, including proof of name and address. Examples of proof of address include:
    • A current BC driver’s license, BC Services Card, or BC ID
    • A current letter or bill (e.g. BC Hydro) addressed to you, a bank statement, or personal cheque.

    Other acceptable ID includes your passport, birth certificate, social insurance card, citizenship card, or PR card.  This ID can be used in combination with the other proof of address types listed above.

  • If you live within the area served by InterLINK you can get an NWPL card, or register your existing library card.

New library cardholders have limited borrowing privileges for the first month. A total of 5 items of any material combined may be checked out at one time.

Your card must have no charges or overdue items to be changed to regular borrower status.

You are responsible for all material borrowed on your card and for any charges on items that are overdue, lost or damaged.

If your library card is lost or stolen, report it immediately by phone, in person or by e-mail. We will block the card, so no one can use it. You are still responsible for any items checked out on your card until you report it missing.

Reception: 604-527-4660
Email: askus@nwpl.ca

Regular Loan Periods

Most items in the library may be borrowed for 3 weeks, except:

  • Bestseller Express books, Movie DVDs,Express TV DVDs,Children’s DVDs,Video Games: 1 week

  • Express View DVDs: 3 days

  • Book Club Sets: 6 weeks

Some in-library use only items must also be borrowed using a library card. The loan period for these items vary.

Loan Limits

For the first month, new borrowers are limited to 5 items checked out at any time.

Standard account holders may borrow a maximum of 75 items at one time with the limits listed below:    

  • Bestseller Express Books and Video Games: 5

  • CDs, CD Books, DVDs, and Magazines: 25

  • Express View & TV DVDs: 2

  • Kobo eReaders, Chromebooks, and Storytime Kits: 1

Renewals

Most items may be renewed five times, unless:

  • The item is on reserve or in heavy demand

  • The item is an express item

  • You owe more than $10 (adults) or $5 (children)

  • You have more than 5 items overdue

  • You have reached the maximum number of renewals

You can renew items three ways:

  1. By phone: call Telecirc at 604-527-4686 and follow the prompts
  2. In person, even if the item is not with you
  3. Online: select My NWPL from the library catalogue

Holds

Holds are free and may be placed on most items. Reference books, Bestseller Express books, and Express View DVDs cannot be held. Magazines must be reserved by a librarian (at any desk or by phone).

You may have 75 requests on your card at one time.

The Library will notify you by phone or e-mail when the requested item(s) are ready for pick up and will hold the item(s) for you for 7 days. To get your library notification by email, register your email address at the checkout desk or fill in this online form.

Holds not picked up are charged $1.00 per hold. This fee applies to all borrowers, including children and seniors, and for all types of materials.

Fines and Charges – Overdues

Fines are charged on items late for each day the library is open.

  • All material from the Adult Department: 30 cents per day per item, to a maximum of $5.00 per item.
  • All Children’s materials: 5 cents per day per item, to a maximum of $1.00 per item.
  • Bestseller Express items are charged $1 per day to a maximum of $5.00 per item.
  • Express View and Express TV DVDs are charged $1 per day to a maximum of $5.00 per item.
  • Kobo eReaders/Lenovo Chromebooks: $1.00 fine per day for overdues. All contents of the eReader /Chromebook kit must be returned together.  Replacement costs will apply for any missing items.
  • The eReaders must be returned to a staff member, and there is a $325.00 replacement cost and a $10 processing fee for a lost or damaged Kobo eReader.
  • The Chromebooks must be returned to a staff member and there is a $295.00 replacement cost and a $10 processing fee for a lost or damaged Chromebook.
  • Seniors do not pay overdue fines except for Bestseller Express items, Express View DVDs, and Express TV DVDs. Seniors are charged $1.00 for every hold not picked up.

For your convenience, Book Return Boxes are available for materials drop-off at two locations:

City Hall:
511 Royal Avenue
Mon 8am – 8pm, Tue-Fri 8am – 5pm

Centennial Community Centre:
65 East 6th Avenue

PUBLIC LIBRARY INTERLINK

Public Library InterLINK is a group of libraries from the Lower Mainland, Fraser Canyon, and Whistler areas. Residents of these communities can go to any member library and register to borrow material. Please bring your home library card and identification with you.

BC ONECARD

If you are visiting a region of BC outside the InterLINK area, you can register at any InterLINK library. When you get to your destination, take your home library card and current ID to the local library and ask for the OneCard decal.

Contact The Library