Visit the sections below for curated information and referral links that support New Westminster residents.

Still have questions? Contact us or visit us in person for more assistance.

Citizenship Information for New Westminster : PDF Handout of information relevant to New Westminster

Discover Canada: Basic information on preparing for the Citizenship test; also available in MP3 format.

My Canada: Learn about Canada and practise citizenship test questions using interactive learning modules! NAS Software available ( Login Requirements: Library Card ).

Top Resources
  • Learning English in New Westminster: List of English Language learning classes offered in New Westminster
  • Rocket Languages: Language learning program that lets you learn Arabic, Chinese, French, German, Hindi, English, Italian, Japanese, Korean, Portuguese, Spanish, and Sign Language. Modules can be downloaded and played on your MP3 player. [Login Requirements: create an account with your library card, and then login with email and password.
ESL Resources
Foreign Credentials & Employment
Immigration Support
  • Legal Aid Immigration line: Refugee claimants and those facing immigration proceedings that may result in deportation may call 604-601-6076 or 1-888-601-6076 (no charge).
  • Canadian Immigrant: Newsfeed and publication, with links to current information, advice, stories, trends, and guides.
  • Welcome to Canada: Information for newcomers.
  • WelcomeBC: Welcome to British Columbia provides information about immigrating to British Columbia.
  • NewToBC: Supports the planning, development, promotion, and delivery of library-based and other settlement services for newcomer immigrants and refugees.
  • Immigrant Services Society of British Columbia: Provides a supportive environment for newcomers to Canada of all backgrounds and its goal is to meet their settlement, English language, and employment needs.
  • MOSAIC: A registered charity serving immigrant, newcomer and refugee communities in Greater Vancouver.
  • Pacific Immigrant Resources Society: A community-based, non-profit organization serving immigrant and refugee women and their young children since 1975.
General Support
  • S.U.C.C.E.S.S.: One of the largest social service agencies in BC.
  • Fraserside Community Services: A multi-service agency that supports people needing housing, seeking work, and/or living with developmental disabilities, mental health or substance use issues, or low income.
  • Community Services Asset Map: This map will help you to find out about community, settlement and social services in your city.

Community Income Tax Assistance

Due to COVID-19 a number of volunteer agencies and organizations have had to reorganize away from normal operations in response to the pandemic.  The following is a list of those services that remain available to assist eligible residents with the filing of their tax returns:

Tax Clinics May 20 and 21 and 27 and 28

Century House Community Volunteer Tax Preparation (this is for Seniors or People with Disabilities)

B.C. Acorn

• Assistant is available 7 days a week from 9am – 6pm
• A small fee is charged based on income
• Clients should call 604-522-8707 or text 778-861-9760 to request assistance
• To be eligible clients must have earned no more than $35,000 for single individuals or $45,000 per couple

Canada Revenue Agency – Telephone “File My Return” service

• The Canada Revenue Agency is continuing its telephone “File My Return” service for eligible low-income individuals.
• By mid-February, eligible participants should have received an invitation letter, with details about the program, including the contact information.
• Eligible individuals can then submit their tax return over the phone. There are no paper forms to fill out.
• For more information, call the CRA’s tax enquiries number: 1-800-959-8281 or visit the Revenue Canada File My Return page.

Family Services of Greater Vancouver

• Coaching is available to assist those needing help to file taxes, online only
• To request assistance email or call 604-368-2469
• Assistance is provided as resources are available
• No information is required to be sent by email.
• The tax filing assistant will explain what is needed and provide information about how to file online.

Living Hope Christian Church, New Westminster
  • Offering a FREE VIRTUAL Tax Clinic  under the Community Volunteer Income Tax Program or CVITP
  • Two Saturdays: May 23 and May 30, 2020 from 9:00 am-12:00 pm.
  • Can accommodate a maximum of 15 people per day.
  • If you know anyone who needs help with filling their tax, please let them know about our clinic.
  • Please note the Tax Clinic Eligibility and Requirements.
  • Please contact the Living Hope Christian Church at 778-384-7656 to register.

The City of New Westminster maintains information for local residents that can be accessed HERE

If you know of any other agencies or organizations that are able to assist with the filing of taxes for low-income individuals or families, please email us at

Top Resources
  • Job Freeway: This product is the online version of the Job White Pages. During the Covid-19 Pandemic this product is available from home.
Labour Market Information
Legal Reference & Educational Resources
  • Clicklaw: Understand how the legal system in BC works, and find answers to common legal questions as well as referrals to legal help and lawyers.
  • Clicklaw Wikibooks: A selection of legal publications that can be read online or downloaded as PDF or EPUB: JP Boyd on Family Law, Legal Help for British Columbians, Consumer Law Wikibook, A Death in Your Family, Tenant Survival Guide, etc.
  • BC Laws: A searchable database for BC Bills, Statutes, Regulations, Debates, and Gazettes.
  • Duhaime’s Law Dictionary: A plain-language dictionary by a Victoria, BC lawyer.
  • Family Law in British Columbia: Includes self-help materials, family law by subject and advice on resolving family law problems.
  • Dial-a-Law: Practical information on BC law topics.
  • Law Student Legal Assistance (LSLAP) Manual: Comprised of approximately 1000 pages of legal information, divided into 23 chapters. The manual is easy-to-use and provides quick answers to many legal issues.
  • Legal Aid Immigration line: Refugee claimants and those facing immigration proceedings that may result in deportation may call 604-601-6076 or 1-888-601-6076 (no charge)
  • Legal Services Society: Provides informative, online LSS legal publications, legal aid details and the toll-free hotline Lawline, and LawLink which has links to current, relevant legal sites.
  • People’s Law School: Public legal education and information for the people of BC.
  • Vancouver Justice Access Centre: Useful site if you are representing yourself in court.
  • BC Centre for Elder Advocacy & Support: Includes free downloadable resources, information on Elder Law clinics, and how to contact the Seniors Advocacy and Information Line (SAIL).
Legal Services
General Interest
  • Elderpost: Information about services, buy and sell, used and or free equipment. Also includes volunteer opportunities. For older people and their caregivers. Comprehensive site.

716 6th Avenue,
New Westminster, BC,
V3M 2B3

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920 Ewen Avenue,
New Westminster, BC,
V3M 5C8

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