As of September 22, both branches are open!
As we continue to restore library services, we are happy to welcome customers back to the Queensborough branch. Our Main branch has been open since August 4th and our Queensborough branch opened September 22, 2020!
With the opening of the 2nd branch, we continue to work with our public health partners to implement the Library’s WorkSafe BC COVID-19 Safety Plan. We’ve also consulted heavily on best practices, with a commitment to adjust our procedures through time as we learn how best to adapt to our ‘new normal’. Please also refer to the City of New Westminster COVID-19 Safety plan for further details about how the City is guiding our efforts to reopen safely.
This page contains basic information about hours of operation and which services are currently available. Please check back regularly for updates.
Hours of Operation
| Main Branch | Monday 11am – 5pm | Tuesday 11am – 8pm | Wednesday 11am – 8pm | Thursday 11am – 8pm | Friday 11am – 5pm | Saturday 11am – 5pm | Sunday 1pm – 5pm |
| Queensborough Branch | Monday Closed | Tuesday 1pm – 5pm | Wednesday 1pm – 5pm | Thursday 1pm – 5pm | Friday 1pm – 5pm | Saturday 10am – 2pm | Sunday Closed |
*PLEASE NOTE: In addition to the hours posted above, seniors, first responders and those who self-identify as vulnerable, may access the Main Branch of the library Monday to Saturday, 10am to 11am, or the Queensborough Branch Tuesdays 11am-1pm.
Available Services
The library currently offers the following services:
- Access to all collections
- Self checkout machines
- Daily and weekly newspapers
- Information Services/Reading Recommendations
- In-person holds pick-up service
- Public Computers (by appointment)
- In-person Printing, Copying and Scanning
- Mobile Printing pick-up
- Limited seating/study space (Main branch 2nd floor only)
- Virtual Programs & Technology Assistance
- Expanded WiFi service (Main Branch)
Unavailable
The following services are not available at this time:
- In-person programs/meeting rooms
- Extensive in-person technology assistance
- iConnect Lab
- Creation Stations (digitization stations)
- Interlibrary Loans
- Device loans (Chromebooks, eReaders, etc.)
- Home Library Services (HLS)
How we’re keeping you safe
- Limiting the number of patrons in the Library at any given time
- Providing hand sanitizers at the entrance of the library
- Providing limited seating that is physically distanced
- Installing floor markers and directional signage that encourage physical distancing
- Quarantining all returned materials for 72 hours
- Increasing our sanitation schedule, especially at high touch areas
- Installing Plexiglas dividers at service counters and work spaces
- Providing one-way ‘up-down’ stairwells
- Designating physically distanced lineup areas for Information desks
- Training all library staff in proper Covid-19 safety measures
What you can do
- Stay home if you are feeling unwell, have cold or flu-like symptoms
- Consider wearing a mask when visiting the library
- Wash or sanitize your hands before entering the building and frequently throughout the day
- Practice physical distancing
- Limit the duration of your visits as best you can
- In the words of Dr. Bonnie Henry, “Be Safe, Be Calm, Be Kind”
We know you will have lots of questions about how things work. If you have questions, please call us at 604-527-4666 or send an email to AskUs@nwpl.ca
