COVID-19 Services


We join all of you in the hopeful and optimistic guidelines that are emerging in reponse to the most recent Public Health Orders and the announcement of BC’s official Restart Plan. As a result we are working to slowly and carefully begin a return of services affected by COVID-19 in accordance with Public Health guidelines.

In collaboration with other departments in the City of New Westminster, as well as other throughout our regions library sector the we have developed our own Library Restart Plan. While the targets for restarting library services are organized by date, we will continue to follow any Public Health Orders that emerge to ensure we move safely and steadily toward a full return of library services to the community.


In order to keep our staff and community safe, we ask the following when you visit the library:

  • Wear a mask that covers your mouth and nose at all times
  • Sanitize before and after your visit
  • Do not visit in large groups (ideally, one person per household)
  • Keep visits as short as possible (no more than one hour)

We continue to follow the Library’s WorkSafe BC COVID-19 Safety Plan as well as the City of New Westminster COVID-19 Safety Plan to optimize safety for both our staff and community.

Reminder: We only update this page if there is a change in availability of services to the community.

In addition to the hours below, please see our Holiday Closures.

Main BranchMonday
10am – 6pm
10am – 6pm
10am – 6pm
10am – 6pm
10am – 5pm
10am – 5pm
12pm – 5pm
Queensborough BranchMonday
11am – 5pm
1pm – 5pm
1pm – 5pm
1pm – 5pm
10am – 2pm

Available Services

The library currently offers the following services:

  • Browsing for material (be brief, please!)
  • Access to study tables and seating
  • Newspapers
  • Historical Collections (Microfilm, Directories, Microfiche, Maps, etc.)
  • Access to the Children’s Department
  • Self checkout machines
  • In-person holds pick-up service
  • Toy Library lending (in partnership with Family Place)
  • Interlibrary loans
  • Public Computers 
  • In-person Printing, Copying and Scanning
  • Mobile Printing pick-up
  • Device loans (Chromebooks & eReaders)
  • Library Programs (virtual)
  • Access to online resources and databases
  • Expanded WiFi service (Main Branch)


The following services are temporarily unavailable at this time:

  • In-person programs/meeting rooms
  • Extensive in-person technology assistance
  • iConnect Lab
  • Creation Stations (digitization stations)
  • Home Library Services (HLS)

How we’re keeping you and staff safe

  • Limiting the number of patrons in the Library at any given time
  • Providing hand sanitizer throughout the library
  • Installed floor markers and directional signage that encourage physical distancing
  • Increased our sanitation schedule, especially at high touch areas
  • Installed Plexiglas dividers at service counters and work spaces
  • Designated physically-distanced lineup areas for Information desks
  • Continued training and updates for all library staff in proper Covid-19 safety measures

What you can do

  • Stay home if you are feeling unwell, have cold or flu-like symptoms
  • Wear a mask that covers both your nose and mouth at all times while in the library
  • Wash or sanitize your hands before entering the building and frequently throughout the day
  • Practice physical distancing
  • Limit the duration of your visits to no more than 1 hour per day
  • In the words of Dr. Bonnie Henry, “Be Safe, Be Calm, Be Kind”

Questions? Please feel free to connect with us at 604-527-4660 or send an email to